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Social Listening

Monitor conversations, spot trends, and protect your brand reputation.

32 articles
Social Listening overviewAn introduction to Lucidya's Social Listening product — what it monitors, the data sources it covers, and how it helps you track brand mentions, trends, and audience conversations at scale.
Social Listening overview (FAQs)Common questions about Social Listening capabilities, supported platforms, and how to get started.
Social Listening monitorsAn overview of all monitor types available in Social Listening — what each one tracks, how they differ, and when to use each.
Social Listening monitors (FAQs)Frequently asked questions about monitor types, limits, and how monitors relate to each other within Social Listening.
How to Manage Your Connections in LucidyaA guide to connecting and managing your social media accounts and data sources in Lucidya — a required step before setting up most monitors.
Keyword monitors: Basic and advanced queriesLearn how to create keyword monitors in Social Listening — covering basic query syntax, Boolean operators, and advanced query techniques for precise topic tracking.
Keyword monitors: Basic and advanced queries (FAQs)Answers to common questions about keyword query syntax, operator usage, and troubleshooting unexpected monitor results.
Instagram Hashtags ManagerA guide to managing and tracking hashtags across your connected Instagram Business accounts — including hashtag statuses, filtering options, and how to delete a hashtag.
Public Account MonitorsAn overview of Public Account Monitors — what they track, which platforms are supported, and how to use them to monitor any public social media account without authentication.
Public Account Monitors (FAQs)Common questions about setting up and managing Public Account Monitors, supported platforms, and data coverage.
Managed Account MonitorsAn overview of Managed Account Monitors — how they differ from public monitors, what additional data they unlock, and which platforms require account authentication.
Managed Account Monitors (FAQs)Frequently asked questions about connecting accounts for managed monitoring, permissions required, and data scope.
Creating a Managed Account Monitor On XStep-by-step instructions for setting up a Managed Account Monitor on X (formerly Twitter) to track your own account's performance and audience data.
Creating a Managed Account Monitor (TikTok)Step-by-step instructions for setting up a Managed Account Monitor on TikTok to track your own account's performance and content analytics.
Public Reviews Capabilities & LimitationsA reference article covering what the Public Reviews monitor can and cannot do — supported platforms, data coverage, refresh rates, and known limitations.
Public Reviews Capabilities & Limitations (FAQs)Common questions about Public Reviews data sources, update frequency, and platform-specific limitations.
How to Create a Public Reviews MonitorStep-by-step guide to setting up a Public Reviews Monitor in Social Listening to track customer reviews across supported platforms like Google Maps and app stores.
Google Maps / GMB Monitor: Supported Input FormatsA reference for the accepted input formats when setting up a Google Maps or Google My Business monitor — including supported URL types and location ID formats.
How to Connect WhatsApp as a Channel in LucidyaA guide to connecting a WhatsApp Business account to Lucidya as a data channel for monitoring and engagement.
TV & Radio Capabilities & LimitationsA reference article on what the TV & Radio monitor supports — covered channels, regions, languages, broadcast data types, and known limitations.
TV & Radio Capabilities & Limitations (FAQs)Common questions about TV & Radio monitoring coverage, data availability, and how broadcast data is processed.
How to Create a Broadcast TV & Radio MonitorStep-by-step instructions for setting up a TV & Radio monitor to track keyword mentions across broadcast media channels.
How to Create a Broadcast TV & Radio Monitor (FAQs)Answers to common questions about creating and configuring TV & Radio monitors, including keyword setup and channel selection.
Alerts for spikes and reputation risksLearn how to set up alerts in Social Listening to get notified when mention volumes spike or when content flagged as a reputation risk is detected.
Alerts for spikes and reputation risks (FAQs)Common questions about alert configuration, notification channels, thresholds, and alert frequency.
Analyzing and managing monitor dataA guide to working with data inside your monitors — applying filters, exploring insights, exporting data, and managing monitor settings after setup.
Analyzing and managing monitor data (FAQs)Frequently asked questions about data filters, export options, data retention, and monitor management controls.
Dashboards typesAn overview of the dashboard types available in Social Listening — what each type displays, how they're structured, and which use cases they're best suited for.
Dashboards types (FAQs)Common questions about dashboard types, customization options, and how to choose the right dashboard for your reporting needs.
How to Set Up a Benchmark on LucidyaLearn how to use Lucidya's Benchmark feature to compare your brand's social performance against competitors using standardized metrics.
How to Set Up a Benchmark on Lucidya (FAQs)Answers to common questions about Benchmark setup, supported metrics, comparison scope, and how benchmark data is calculated.
How to Compare Monitors and Channels Using BenchmarkA guide to using the Benchmark tool to compare performance across Social Listening monitors and Managed Channels — covering both tabs, comparison types, and available filters.