Public Reviews in Lucidya Social Listening represent one of the most direct forms of customer feedback. They contain the opinions, ratings, complaints, and experiences that customers share about a brand, product, service, location, or application. By collecting and analyzing reviews, Lucidya helps organizations understand customer sentiment, identify recurring themes, detect service gaps, and transform raw feedback into trusted, actionable insights.
Datasource Capabilities
An overview of supported Public Reviews data source capabilities and limitations in Lucidya Social Listening.
Source of Data: Data Vendor
Data Type: Public Reviews ( not owned accounts )
Reviews Platforms:
Google Maps
Google Play Store
Apple App Store
Facebook Page Reviews,
HungerStation
Uber Eats
Booking
Airbnb
Expedia
TripAdvisor
Indeed
Glassdoor
G2
Product Hunt
eBay Seller
eBay Item
Goodreads
AliExpress
Gartner
Zomato
Google Shopping
Latency: Every 4H. TripAdvisor and Glassdoor may take up to 24H due to their review moderation and approval process. Occasional delays may exceed the expected latency depending on the source platform.
Historical Data Access: Since profile is created
Data Dictionary
The structure and availability of review data may vary between the data sources, and the complete set of expected data typically includes the following:
Data Entity | Description | Metadata |
Account ( Review Profile ) | official entity or page representing a brand, business, or service on a platform, where users can leave reviews, ratings, and feedback. |
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Review | a user-generated piece of feedback that expresses an individual’s opinion, experience, or evaluation of a product, service, business, or location—often accompanied by a rating (e.g., stars) and optional comments.
Note: Not all the platforms have direct review permalink |
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How to Set Up:
To set up a Public review monitor, refer to this guide: Creating a Public Review Monitor.