FAQ's
FAQ's
95 articles
How to Connect Your Instagram Account to Lucidya
Alerts
Alerts
What Is a Negative Post Alert?
What Is a New Post Alert?
What Are Trending Alerts?
What Is a Verified Accounts Alert?
What Is an Influencer Alert?
What Is a High Volume Reach Alert?
Can Influencer Alerts Be Set for Facebook as a Data Source?
What Types of Alerts Can Be Set for News and Blogs as a Data Source?
Survey
Survey
What Are Lucidya Surveys?
What Are the Benefits of Using Lucidya Surveys?
What Can Lucidya Surveys Offer My Company?
How Can I Use My Own Domain to Launch Surveys in Lucidya?
What Characters Are Allowed in the Custom Domain Field in Company Information?
Can I Remove My Custom Domain Later If I Decide to Change It?
How Can I Edit the Custom Domain Once It Is Set in Company Information?
What Happens If I Try to Publish a Survey Without Selecting Either Lucidya's Domain or My Custom Domain?
Luci
Luci
How Can I Access Luci?
Can I Ask My Own Questions to Luci?
How Can I View My Previous Requests to Luci?
What Happens If Luci Fails to Provide an Answer?
Can Luci Support the Arabic Language?
What Are Luci's Energy Levels (Tokens)?
How Much Does Each Question Cost in Tokens?
Why is Luci only active on certain pages?
How accurate are Luci’s answers?
How can I update the business details provided to Luci?
Lucidya API
Lucidya API
What is the Lucidya API?
How can users access the Lucidya API?
What are the steps to start using the Lucidya API?
What is an API key, and what is its purpose?
Can Lucidya API be integrated with other software or platforms?
What is the function of Webhooks in Lucidya API?
What is the AI API in Lucidya?
How is quota consumption managed in Lucidya API?
What type of data can be extracted using the Social Listening API?
How does Lucidya ensure the security and privacy of data accessed through its API?
OmniServe
OmniServe
What is OmniServe?
What does OmniServe support?
How many OmniServe channels can I add?
How can I add a new channel?
Which data sources support private message analysis?
What is Total Engagement?
What is Total Contacts
What is Total Requests?
What is Net Satisfaction?
What is Athe verage Response Rate?
What is the Average Wait Time?
What is the OmniServe?
What is the Inbox?
What is Publish?
Can I interact directly with posts from the Social Listening product?
Can I interact directly with engagements from the OmniServe product?
What languages does the AI Agent support?
What dialects can the AI Agent respond in?
What data sources are available for the AI Agent?
Who can access the "AI Agent"?
How many AI agents are available per company?
How many conversations can the AI agent handle per company?
Can AI Agent be integrated with other systems owned by the client?
Can the AI agent handle conversations simultaneously?
Can I, as an agent or team leader, monitor what the AI agent is doing or responding to?
What if I need to intervene and provide a more detailed answer to the customer?
You can assign the conversation to yourself or any team member to provide more in-depth details.
Social Listening