Features & Benefits
Track your own account with the managed account monitor for better performance and analysis.
The managed account monitor supports X, Facebook, Instagram, TikTok, and other platforms—more coming soon.
Add a Customer Care Account to track service performance, improve statistical accuracy, and gain insights for future data.
Enable the Auto Summary Widget to have Luci summarize your monitor data automatically.
Use managed account monitors to track brand health and gain customer care insights.
You need to authenticate your social account to successfully add a managed account monitor in Lucidya.
Creating X (Twitter) → Managed Account Monitor
To create X Managed Account Monitor, follow these steps:
Open your Lucidya account → Click "Monitor" from the left sidebar → Click "Monitors" under Social Listening.
Click the "+ Create Monitor" button at the top right of the Monitors List page.
Choose "Managed Account" for monitor type (Step 1) and click “Next”.
4. Under "Setup Monitor" (Step 2), complete the following:
a. Add a "Monitor Name"—this field is required.
b. Optionally, add a "Description" for this monitor.
c. Under "Choose Data Source And Account", select the "X Platform" tab.
d. Select your X account if you've already authenticated one in your Lucidya account.
Note: If you haven't added X account, click "+ Add X Account" to authenticate through X Platform.
e. Optionally, add a Customer Care Account to track and enhance service performance, statistical accuracy, and insights for future data.
5. Optionally, enable the Auto Summary Widget to have Luci summarize your monitor data.
6. Finally, click "Create Monitor" to save and start monitoring.
