Lucidya

Getting started

How to Connect your Email as a Data Source in OmniServe

✅ How to Reach Customer Support and Use Resources via Intercom

How to Add a New User to Lucidya Platform

How to Request Historical Data

How to Use Filters: Apply and Save

How to Filter Audience Posts and Export Them

How to Analyze a Single Post and Export Its Data

Social Listening

How to request historical data?

How to Create a Monitor

How to Export Instant Reports

X Top Trends Alert

How-to-articles

Historical Data

Engagements Analytics

Monitors

Users Management

Live Dashboard

Total Posts in Monitor

Account Performance Analysis

Product detailed articles

OmniServe

"Omniserve" Product

Detailed product articles

How to Set Up the Omniserve Product and Create AI-Powered Responses

How to Set Up Welcome and Farewell Messages in Omniserve Settings

How-To-Articles

User Guide: What is the AI Agent?

AI Agent Settings

Inbound Routing

Creating an AI Agent

User Guidance Message

Enhancing AI Agent Responses

How to Add Knowledge Sources for the AI Agent

Publishing the AI Agent

AI Agent

Survey

Lucidya Surveys Product

Survey Statistics in Lucidya

Types of Survey Questions

Alignment Feature in Surveys

How to Set Up "Proceed Based on Answer" in Surveys

Product-detailed articles

How to Create a Survey

How to Redirect Participants to URL After Completing a Survey

How to Set Up and Embed Surveys on Your Website

How to articles

What is a Profiles

Profiles

How to Create a Dashboard

Utilities

How to create scheduled reports?

Reports

How to Schedule Reports?

How to Create Scheduled Reports in Lucidya?

How to Create Alerts in Lucidya?

What Are Alerts?

Alerts

Benchmark in Lucidya

How to Compare Monitors in Lucidya?

Benchmark

How to Manage Accounts in the Dashboard

How to Manage a Dashboard

Managing Monitors in Your Dashboard

Live Mode in Custom Dashboards

How to Use the "Aggregation & Comparison View" Feature in Dashboards

Accessing Live Dashboards

Dashboards

Themes

Editing and Managing Themes

How to Create Accounts Lists

Accounts list

How to Connect Your Instagram Account to Lucidya

FAQ's

How can I obtain the total number of engagements over a specific time period?

Can I navigate from one page to another without reapplying previous filters?

What is the difference between the post volume when the percentage is green versus when it is red?

What Are the Benefits of Using Topic Classification in Social Listening?

How Does the Topic Classification Feature Work?

How Can I Create New Topics for Classification?

Can I Modify Topics and Their Keywords?

Guide to Keyword Types and How to Use Them

What Are Scheduled Reports?

What Are Newsletter Reports?

How to Create a Scheduled Report?

Can a Scheduled Report Be Sent to Multiple Users?

Can Scheduled Reports Be Sent at a Specific Time and Day?

Can Scheduled Reports Be Edited?

What Are the Data Sources for Scheduled Reports?

What Is a Negative Post Alert?

What Is a New Post Alert?

What Are Trending Alerts?

What Is a Verified Accounts Alert?

What Is an Influencer Alert?

What Is a High Volume Reach Alert?

Can Influencer Alerts Be Set for Facebook as a Data Source?

What Types of Alerts Can Be Set for News and Blogs as a Data Source?

What Are Lucidya Surveys?

What Are the Benefits of Using Lucidya Surveys?

What Can Lucidya Surveys Offer My Company?

How Can I Use My Own Domain to Launch Surveys in Lucidya?

What Characters Are Allowed in the Custom Domain Field in Company Information?

Can I Remove My Custom Domain Later If I Decide to Change It?

How Can I Edit the Custom Domain Once It Is Set in Company Information?

What Happens If I Try to Publish a Survey Without Selecting Either Lucidya's Domain or My Custom Domain?

How Can I Access Luci?

Can I Ask My Own Questions to Luci?

How Can I View My Previous Requests to Luci?

What Happens If Luci Fails to Provide an Answer?

Can Luci Support the Arabic Language?

What Are Luci's Energy Levels (Tokens)?

How Much Does Each Question Cost in Tokens?

Why is Luci only active on certain pages?

How accurate are Luci’s answers?

How can I update the business details provided to Luci?

Luci

What is the Lucidya API?

How can users access the Lucidya API?

What are the steps to start using the Lucidya API?

What is an API key, and what is its purpose?

Can Lucidya API be integrated with other software or platforms?

What is the function of Webhooks in Lucidya API?

What is the AI API in Lucidya?

How is quota consumption managed in Lucidya API?

What type of data can be extracted using the Social Listening API?

How does Lucidya ensure the security and privacy of data accessed through its API?

Lucidya API

What is OmniServe?

What does OmniServe support?

How many OmniServe channels can I add?

How can I add a new channel?

Which data sources support private message analysis?

What is Total Engagement?

What is Total Contacts

What is Total Requests?

What is Net Satisfaction?

What is Athe verage Response Rate?

What is the Average Wait Time?

What is the OmniServe?

What is the Inbox?

What is Publish?

Can I interact directly with posts from the Social Listening product?

Can I interact directly with engagements from the OmniServe product?

What languages does the AI Agent support?

What dialects can the AI Agent respond in?

What data sources are available for the AI Agent?

Who can access the "AI Agent"?

How many AI agents are available per company?

How many conversations can the AI agent handle per company?

Can AI Agent be integrated with other systems owned by the client?

Can the AI agent handle conversations simultaneously?

Can I, as an agent or team leader, monitor what the AI agent is doing or responding to?

What if I need to intervene and provide a more detailed answer to the customer?

You can assign the conversation to yourself or any team member to provide more in-depth details.

What is the purpose of the Instagram Hashtags Manager?

What are the limitations of the Instagram Hashtags Manager?

What is not supported in the Instagram Hashtags Manager with Lucidya?

What are the required permissions to access the Instagram Hashtags Manager?

How does hashtag tracking work in Lucidya?

How do hashtags contribute to brand engagement?

What are the elements of the Instagram Hashtags Manager?

What are the functions of the Instagram Hashtags Manager?

Why is the Instagram Hashtags Manager important?

Instagram Hashtags Manager

What is a Dashboard?

Why aren't some data elements showing?

What is the "Needs Attention" feature on the main page?

Home Page

What is the Profiles?

What Types of Data Can Be Collected Using the Profiles?

How Does the Profiles Differ from Customer Relationship Management (CRM) Tools?

How Does the Profiles Collect Information

Find answers and get help from Intercom Support and Community Experts

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