Lucidya

What is OmniServe?

What does OmniServe support?

How many OmniServe channels can I add?

How can I add a new channel?

Which data sources support private message analysis?

What is Total Engagement?

What is Total Contacts

What is Total Requests?

What is Net Satisfaction?

What is Athe verage Response Rate?

What is the Average Wait Time?

What is the OmniServe?

What is the Inbox?

What is Publish?

Can I interact directly with posts from the Social Listening product?

Can I interact directly with engagements from the OmniServe product?

What languages does the AI Agent support?

What dialects can the AI Agent respond in?

What data sources are available for the AI Agent?

Who can access the "AI Agent"?

How many AI agents are available per company?

How many conversations can the AI agent handle per company?

Can AI Agent be integrated with other systems owned by the client?

Can the AI agent handle conversations simultaneously?

Can I, as an agent or team leader, monitor what the AI agent is doing or responding to?

What if I need to intervene and provide a more detailed answer to the customer?

You can assign the conversation to yourself or any team member to provide more in-depth details.

OmniServe

Find answers and get help from Intercom Support and Community Experts

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