A dashboard is a powerful tool that allows you to easily customize your view to monitor and analyze key metrics related to your use cases, serving your business needs. There are two types of dashboards: the Aggregated Dashboard and the Customized Dashboard.
Aggregated Dashboard vs. Customized Dashboard
On the Lucidya platform, you can create both the Aggregated and Customized dashboards. To understand which type best fits your needs, let's compare their main features and use cases.
Aggregated Dashboard: Primarily used for the social listening product, it gathers information from multiple monitors to quickly and efficiently track performance.
Customized Dashboard: Can be customized for either the social listening product or the omni-channel product, allowing for flexible adaptation to meet specific needs and providing a comprehensive view of the product. You can customize different sections and parts of the dashboard based on your business needs and use cases.