🔍 What Is Lucidya Survey?
Lucidya Survey is a Core Product that enables you to create two types of surveys: Link/QR Code and Embed on Website. While each type offers unique customizations and settings, they share the same insights page.
Lucidya Survey helps you turn responses into clear actions that drive meaningful interactions and enhance customer experience.
The standout feature is its robust 🇸🇦 Arabic language support, featuring specialized AI models that analyze Arabic dialects, sub-dialects, themes, categories, sentiments, and much more 💯.
✨ Key Benefits of the Lucidya Survey
🔍 Lucidya Survey Product: Platform for creating, deploying, collecting responses, and analyzing survey data.
🎨 Customizable Templates: Customize surveys with logos, themes, and color schemes to align with brand identity.
🧠 Self-Awareness & Customer Perception: Survey insights focused on customer perceptions of products and services so you can deeply understand your customer's sentiments.
**🌐 Multilingual Support (🇸🇦 Arabic - 🇺🇸 English): Create surveys in multiple languages (Arabic - English), adapting to language-specific nuances.
🤖 Powered by AI: Insights page enhanced with advanced Lucidya AI models and engines specifically designed for Arabic language, providing analysis of Arabic dialects, sub-dialects, themes, categories, sentiments, and much more 💯.
📊 Types of Insights from Lucidya Survey
Lucidya offers a comprehensive suite of insights and reporting features:
📊 Overview & Summary Insights
📈 Metrics Chart for Completion Rate Per Question
🔍 Responses Analytics & Sentiment Analysis for free text responses
🗣️ Dialects & Sub-dialects
🔤 Associated Topics
🏷️ Themes & Categories Analysis
📉 Themes & Categories Trend
⭐ Net Promoter Score (NPS®) tracking (when available)
😊 Customer Satisfaction Score (CSAT®) measurement (when available)
📍 Geographic Response Details (Cities, Countries)
💻 Technical Response Data (Browsers/Operating Systems)
📋 Detailed Question Statistics (Summary, Questions, and Individual views)
📥 Excel Export Capability
🔎 Data Filtering Options
🤖 AI Integration in Lucidya Survey
The Lucidya Survey Insights page provides the following valuable analytics for your selected survey:
💬 AI in Sentiment Analysis for Free Text Responses
😃 Net Sentiment: Overall sentiment (
😃 Positive,😐 Neutral, or☹️ Negative) for the free text answers.😃 Free-text answers Sentiment Analysis: This breaks down emotional responses into:
😃 Positive Rate (%): Indicates respondents expressing approval, satisfaction, or favorable opinions.
😐 Neutral Rate (%): Represents balanced, impartial, or neither positive nor negative responses.
☹️ Negative Rate (%): Shows dissatisfaction, criticism, or unfavorable feedback from respondents.
🗣️ Dialects & Sub-dialects (especially 🇸🇦 Arabic dialects): This chart shows free text responses by dialect, including Modern Standard Arabic (MSA), Gulf, Egyptian, Levantine, North African, and other Arabic regional variations that Lucidya's AI can detect and analyze.
🔤 Associated Topics: This chart categorizes free text responses across ten domains: Politics, Technology, Food & drinks, Finance & business, Entertainment, Fitness, Health, Beauty, Shopping & fashion, and Other. Our AI model determines these classifications. Note that responses may fit multiple domains, which may cause the total count to exceed the number of responses.
🏷️ Themes & Categories: This column chart analyzes free text responses and categorizes them into key themes (🟩 Compliment, 🟥 Complaint, 🟨 Other). Also, the themes are configurable to match your preferences and you can add them under "Themes" from Lucidya Settings. This helps you identify common topics and understand what matters most to your audience without reading each response.
📈 Themes & Categories Trend: This tracks how 🟩 Compliments, 🟥 Complaints, 🟦 Questions, and 🟨 Other categorized feedback change over time, helping you identify patterns in customer sentiment and monitor emerging concerns.
📊 AI in Other Survey Questions
⭐ Net Promoter Score (NPS®): Lucidya calculates NPS by subtracting the percentage of Detractors from the percentage of Promoters: NPS = % Promoters - % Detractors.
😊 Customer Satisfaction Score (CSAT®): This represents the average satisfaction rating across all CSAT questions. We calculate this score (%) by dividing the sum of positive ratings by the total number of responses, then multiplying by 100.
🏙️ Cities Circle Chart: This provides the number of responses distributed across cities where submissions originated. Note: The sum of all cities may be less than the total number of responses, as not all responses can be tagged with a specific city.
🌎 Countries Circle Chart: This displays the distribution of responses across different countries where submissions originated. Note: The total number of country-tagged responses may be less than the overall response count, as some submissions cannot be associated with a specific country.
🌐 Browser Distribution: Shows the percentage of responses submitted from different web browsers (Chrome, Safari, Firefox, etc.)
💻 Operating System Usage: Displays the distribution of responses across various operating systems (Windows, macOS, iOS, Android, etc.)
