What is the Live Dashboard?
The Live Dashboard is one of the platform’s most prominent features, enabling users to view real-time updates down to the second on X Platform.
It provides insights into the latest tweets, the total number of tweets, total interactions, total influencers who interacted with the tweets, and sentiment analysis of user comments. Sentiments are determined based on the terms used and their tone, reflecting the user’s perspective.
Additionally, it tracks follower growth to show whether they are increasing or decreasing, along with key customer service performance metrics, including:
Customer Service Performance Metrics
Total Questions:
The total number of posts classified as containing questions using artificial intelligence.Response Rate:
Displays the percentage of questions that were answered relative to the total number of questions.Average Response Time:
Indicates the average time between when a question-containing post is created and when a reply is made by the account, starting from the creation of the monitoring screen.
Other Key Features of the Live Dashboard
Top Hashtags:
Displays a list of the 10 most frequently used hashtags in tweets, ranked by frequency.User Distribution by City:
Shows the distribution of users who posted the tweets collected by the screen, categorized by city.