Add guidelines to assist the AI agent in responding to customers. These typically include company information, tone preferences (formal or informal), response length (short or long), and more.
Detailed Information
The detailed guidance provided ensures that the AI agent can deliver more accurate and context-aware responses. This information is fed into the AI model and utilized during customer interactions to enhance the quality of replies.
Using Luci Data to Auto-Fill Fields
When the Company Has the Luci Package Installed:
Empty Fields:
Clicking the auto-fill button will fetch data directly from the Luci settings and populate the fields automatically.
Non-Empty Fields:
Clicking the button will replace the current data in the fields with updated information retrieved from the Luci settings.
When the Luci Package Is Not Installed:
If the company does not have the Luci package installed, the auto-fill button will not appear on the screen to ensure that it cannot be used.
This ensures compatibility and functionality are maintained for companies using the Luci package while preventing unnecessary confusion for those without it.