Publishing the AI Agent moves it to the "Published" status, making it available and ready to handle customer Omniserves directly.
Publishing Status
What the Status Means
When the AI Agent is set to "Published," the system sends the agent's information to the AI engine for validation.
During this phase, the system ensures that all configurations are correct and functional.
Active Status
Once the validation is complete and confirmed, the AI Agent becomes active and ready to handle customer Omniserves seamlessly.
This process ensures that the AI Agent is fully operational, meeting all requirements for an optimal customer interaction experience.