Have questions about setting up and managing 2FA in Lucidya? Here are answers to the most common ones.
What happens on my first login after the admin enables 2FA?
You will receive an email asking you to log in and set up your preferred verification method. On your next login, you will be taken to a 2FA setup screen where you can choose your method and complete the setup.
What verification methods are available and how do they work?
Three methods are available: Email, where a one-time code is sent to your registered email address; SMS, where the code is sent to your phone after linking your number to your account; and Authenticator App, where you scan a QR code to link the app to your account and use the displayed code on every login.
Can I enable 2FA on my own without waiting for the admin?
Yes, you can enable it at any time from your Profile Settings. Go to your profile avatar in the top-right corner, select Profile Settings, navigate to the Security section, and enable your preferred verification method.
Can I disable 2FA from my Profile Settings?
Yes, unless your company admin has enabled it company-wide. In that case, the Disable button will be inactive, and a tooltip will explain that 2FA is enforced by your organization.
What should I do if my verification code expires?
Verification codes expire after 5 minutes. Once the timer runs out, use the Resend Code link to request a new one.
Will my account be locked if I enter the disable verification code incorrectly multiple times?
No, your account will not be locked. You have 5 attempts to enter the code when disabling 2FA from your Profile Settings. After 5 failed attempts, the Disable button is temporarily locked with a retry tooltip only.
If you need further help setting up or managing your 2FA, reach out to the support team or explore other help articles in Lucidya.