This guide is for individual Lucidya users. It covers how to set up 2FA for the first time, manage your settings from Profile Settings, navigate the everyday login flow, and change your password.
First-Time Login After Admin Enables 2FA
When a company admin enables 2FA, all users receive an email asking them to log in and set up their preferred 2FA method. Follow these steps on your next login:
Enter your email and password as usual.
You will be taken to a 2FA setup screen explaining the feature and asking you to choose a verification method.
Complete the setup for your chosen method (see Setting Up Verification Methods below).
Once verified, you are logged in and your 2FA method is saved for future logins.
Setting Up Verification Methods (First Time)
A one-time code is sent to your registered email address.
Enter the code on the verification screen to complete login.
SMS
A code is first sent to your email to verify your identity.
You are then prompted to enter a valid mobile phone number.
A second code is sent via SMS to confirm and link your phone number.
On all future logins, the code is sent directly to your phone via SMS.
Important: Once SMS is enabled, you cannot change your mobile number from your Profile page. Your company Manager can update it via Settings > User Management.
Authenticator App
A code is first sent to your email to verify your identity.
You are then asked to scan a QR code using your authenticator app (e.g. Google Authenticator, Microsoft Authenticator).
The app is linked to your account.
On all future logins, open the app and enter the displayed code.
Enabling 2FA from Profile Settings
You can enable 2FA independently from your Profile Settings, regardless of whether your admin has set it company-wide.
Go to your profile avatar (top-right) and select Profile Settings.
Scroll to the Security section.
Find the Two-Factor Authentication area.
Toggle on your preferred method(s) and complete the setup as described above.
Note: If your company admin has enabled 2FA company-wide, the Disable button in your Profile Settings will be inactive. A tooltip will explain that 2FA is enforced by your organization.
Disabling 2FA from Profile Settings
Go to Profile Settings > Security > Two-Factor Authentication.
Click the Disable button next to the active method.
Confirm the action in the dialog.
Enter the verification code sent to your email.
On success, the method is disabled and the Enabled label is removed.
Note: You have 5 attempts to enter the code. After 5 failed attempts, the Disable button is temporarily locked with a retry tooltip. Your account will NOT be locked.
Everyday Login with 2FA
Enter your email and password.
You are prompted to verify using your configured 2FA method.
If your admin enabled multiple methods, you can click Try Another Way to switch.
Enter the verification code and click Verify.
If enabled by your admin, check Don't ask again for 7 days to remember your browser.
Info: Verification codes expire after 5 minutes. Use the Resend Code link after the timer runs out.
Changing Your Password
The password change option is located in the Security section of your Profile Settings.
Steps to change your password:
Go to Profile Settings > Security > Change Your Password.
Enter your Current Password.
Enter your New Password. A real-time tooltip displays password strength feedback as you type.
Re-enter the new password in the Confirm Password field.
Click Save (this appears only when all three fields are valid and matching).
Info: Password requirements follow the standard Lucidya policy used at account creation.
Validation rules:
Field | Validation |
Current Password | Must match your existing password before the New Password field becomes active. |
New Password | Must meet all predefined password policy requirements shown in the real-time tooltip. |
Confirm Password | Must exactly match the New Password field. |
A green confirmation snackbar appears on success. A red snackbar appears if the change fails.