Have questions about Two-Factor Authentication (2FA) in Lucidya? Here are the most common questions to help you get started quickly.
What is Two-Factor Authentication (2FA)?
2FA is a security measure that adds an extra step to the standard login process, requiring users to verify their identity through a second method after entering their email and password. This protects accounts from unauthorized access.
What verification methods does Lucidya support?
Lucidya supports three methods: Email verification, SMS verification (as a paid add-on), and Authenticator App verification. Email and Authenticator App are available on all packages.
How long is a verification code valid?
Verification codes expire after 5 minutes. You can use the Resend Code option once the countdown timer runs out.
Is SMS verification available on all packages?
No, SMS verification is a paid add-on that requires a specific package. Company Admins can request it directly from the 2FA configuration panel.
Who can enable 2FA in Lucidya?
Company Admins can enable it organization-wide, and any individual user can enable it independently from their Profile Settings.
For more help, contact our support team or continue to the next articles to learn how to set up and manage 2FA.