Lucidya’s alerts enables you to stay informed about critical updates in real-time. Follow these steps to create a new alert:
1. Navigate to the Alerts Section
Go to Utilities from the top navigation bar.
Select Alerts.
2. Create a New Alert
Click on "+ New Alert".
A pop-up window will appear, to enter essential alert settings:
A. Alert NameEnter a unique and recognizable name for your alert.
B. Choose the Product
Select the product you want to monitor:
Social Listening
Omnichannel
Surveys
Omniserve
C. Select the Data Source
Choose the platform you want to track:
X Platform
Facebook
Instagram
News & Blogs
D. Select the Alert Type
Pick the type of alert you want to receive. The available options vary depending on the product selected.
E. Alert Frequency
Choose how often you want to receive alerts:
Instant Alerts: Notifications are sent immediately when an update occurs.
Scheduled Alerts: Set up alerts to be sent every hour or at custom time intervals.
F. Alert Source
Based on the selected product, the system will display relevant source options.
3. Configure Alert Notifications
Email Notifications:
Enter the email addresses of the recipients who will receive the alerts.
⚠ Note: Only registered users in Lucidya can receive email alerts.
Set Maximum Messages Per Hour:
By default, up to 10 email alerts per hour are sent.
You can adjust this limit by entering a custom value.
4. Save & Manage Alerts
Click "Create" to finalize the alert setup.
You can edit or delete alerts anytime, providing full flexibility in managing your notifications.