📊 Customer Experience Metrics
NPS® with Free Text: Measures customer loyalty with follow-up comments.
CSAT®: Gauges satisfaction with specific interactions or services.
CES: Evaluates how easy it is for customers to complete tasks.
💬 Feedback Collection
Product Feedback: Gathers insights on product performance and improvements.
Post-Purchase: Captures reactions after buying.
Event Feedback: Assesses event success and attendee experience.
Feature Request: Collects ideas for new features.
📈 Business Intelligence
Market Research: Understands market trends and customer needs.
Brand Awareness: Measures brand recognition and perception.
Customer Sentiment Tracking: Analyzes feelings toward your brand online.
🔄 Customer Retention
Customer Churn: Identifies why customers leave.
Onboarding Experience: Evaluates new customer onboarding.
Support Ticket Follow-up: Measures support quality.
👥 Internal Use
Employee Satisfaction: Assesses employee engagement and happiness.
Service Quality Assessment: Reviews service delivery standards.
