🕒 Triggers and Schedules (Frequency Settings)
💡 Note
This feature is available for embedded surveys only.
You can find it by opening any embedded survey → clicking "Display Settings" tab → opening the "Frequency Settings" menu.
There are two features you can use to customize your frequency settings:
Display Frequency (When to Show)
Display Every Session: Shows the survey to visitors in every session.
Display Once: Shows the survey only once per visitor (uses cookies).
Stop Displaying After (Completion Trigger)
✅ Click Submit Button: Stops displaying once the user submits their response.
✅ After Closing Popup: Stops displaying when the user closes the popup.
⁉️ FAQs
⏱️ How does "Display Once" work?
⏱️ How does "Display Once" work?
"Display Once" uses browser cookies to remember if a visitor has already seen the survey. If they clear their cookies or visit from a different device/browser, they may see the survey again.
✅ What happens if I select both "After Closing Popup" and "Click Submit Button"?
✅ What happens if I select both "After Closing Popup" and "Click Submit Button"?
The survey will stop displaying if either condition is met - whichever happens first. If the user closes the popup without submitting, it won't show again. If they submit the survey, it also won't show again.
⏱️ Can I show the survey again after a specific time period?
⏱️ Can I show the survey again after a specific time period?
Currently, the frequency settings support "Display Every Session" or "Display Once" options. For time-based triggers, you would need to use "Display Every Session" which shows the survey in each new browsing session.
🔁 What defines a "Session" for the "Display Every Session" option?
🔁 What defines a "Session" for the "Display Every Session" option?
A session typically ends when a user closes their browser or after a period of inactivity (usually 30 minutes). When they return to your site, a new session begins and the survey can be displayed again.
🕒 Will the survey show to users who partially filled it out but didn't submit?
🕒 Will the survey show to users who partially filled it out but didn't submit?
This depends on your "Stop Displaying After" settings. If you have "Click Submit Button" selected, the survey will continue to appear until they actually submit. If you also have "After Closing Popup" enabled, it will stop showing once they close it, regardless of submission.