Profiles
Brings together social, behavioral, survey, and customer service data into one view so teams can personalize every interaction with full context.
5 articles
Profiles - OverviewAn introduction to the Profiles feature in Lucidya — what customer profiles are, what data they aggregate, and how they give you a unified view of each customer across channels.
Profiles overview (FAQs)Common questions about the Profiles feature — how profiles are created, what data sources feed them, and how to access and interpret profile data.
How to Manage ProfilesA guide to managing customer profiles in Lucidya's CDP — covering the Profiles List, filtering and exporting profiles, organizing contacts into segments, and bulk importing profiles using the Excel template.
Segmentation in Profiles: Building and using SegmentsLearn how to build customer segments in Profiles using filters and criteria — and how to use those segments across Lucidya products for targeted analysis and engagement.
Segmentation in Profiles: Building and using Segments (FAQs)Frequently asked questions about creating segments, supported filter types, segment limits, and how segments interact with other Lucidya features.