Teams allow you to organize your agents, define working hours, and manage availability. Follow the steps below to create a new team.
Getting Started
Navigate to Settings from the main menu.
Click on Teams.
In the top-right corner, click + Create Team.
Step 1: Team Information
Fill in the following details:
Team Name — Enter a name for your team.
Product — Select the product this team will be associated with.
Weekly Working Days and Hours — Define the days and hours your team is available each week.
Auto-Reply — Optionally, you can set up an auto-reply message that will be sent automatically when the team is unavailable or outside of working hours.
Step 2: Add Team Members
Add the members you want to include in this team, then click Create.