Want to know how the platform supports Arabic dialects and how that affects the accuracy of your customer conversation analysis? Here are answers to the most common questions.
Which Arabic dialects does the platform support?
The platform supports Modern Standard Arabic alongside eight regional dialects and their subcategories, including White dialect, Saudi dialects, Gulf dialects, Egyptian dialect, Levantine dialects, Maghrebi dialects, and Iraqi dialect. Slang and informal language used across all these dialects is also supported.
Does the platform support mixed Arabic-English content?
Yes. The platform supports mixed Arabic-English content commonly found on social media and digital channels, ensuring accurate analysis of customers' actual communication patterns.
Why is dialect support important for analysis accuracy?
The same word or phrase can carry different meanings depending on dialect, region, and context. Without dialect awareness, customer feedback risks being misclassified, which can skew insights and create blind spots in specific markets.
How does dialect support affect sentiment analysis accuracy?
Dialect support ensures the platform interprets meaning the way customers actually express it, rather than relying solely on the literal meaning of words. This reduces the risk of misclassification in sentiment analysis and improves the reliability of insights across MENA markets.
What is the White dialect and how does the platform handle it?
The White dialect refers to non-standard speech patterns that fall between two or more regional dialects, commonly found in digital content. The platform supports it to ensure these widespread linguistic patterns are not overlooked or misclassified.
Have more questions? Browse the Help Center articles or reach out to our support team for further assistance.