✨ Welcome to the New Navigation
We’ve reimagined the Lucidya navigation to give you a cleaner, smarter, and more intuitive way to work. The update introduces a left-hand sidebar that is faster to scan, easier to customize, and optimized for all screen sizes.
🧭 What’s Changed?
1. Navigation is now on the left
The navigation bar has moved from the top to the left-hand side of your screen and is now organized into 3 sections:
Top Section: Products like Social Listening, OmniServe, Profiles, Survey
Middle Section: Tools like Alerts, Reports, Account List, Themes, Dashboards
Bottom Section: Luci, Notifications, Settings, Info & Privacy, and your Profile
2. Expandable Product Menus
Clicking on a product like Social Listening or OmniServe opens a secondary sidebar that displays that product’s full feature set.
For example:
Social Listening shows Monitors, Omnichannel, and Tools
OmniServe shows Inbox, Analytics, AI Agent, Publish, and Configuration tabs
3. Omnichannel is now inside Social Listening
We’ve grouped related functionality together:
Omnichannel analytics and interactions are now nested under Social Listening.
Benchmarking tools have moved under the Tools section within Social Listening.
4. Luci’s New Home
Luci has moved from the floating bottom-right icon to the left-hand sidebar, just above Notifications.
Clicking Luci:
Opens her regular panel with smart suggestions and updates
Closes any active Luci popups
5. A Smarter “More” Menu
If your screen size doesn’t allow all Tool icons to show, extra items collapse automatically under a three-dot “More” icon.
Clicking “More” reveals:
Any hidden Utilities
A shortcut to customize your nav
🎨 How to Customize Your Navigation
Use the “Customize Navigation Bar” option under “More” to tailor your sidebar.
You can:
Reorder products (except Home)
Show/hide Tools or Products
Switch between Light and Dark mode for the sidebar only
🛠️ Other Enhancements
Tooltips on All Icons: Hover over any icon to see its name and purpose
Responsive Design: The sidebar adapts to your screen size for better usability on desktop, tablet, and mobile
Language Switcher: Change your platform language by clicking on your profile icon → "Language"
Info & Privacy: Footer links have moved under your profile dropdown for easier access
📚 Need Help?
Visit our Help Center or reach out via live chat if you have any questions. Our team is here to support you during this transition.