The Omniserve product is an advanced tool designed to help you manage interactions with your customers and followers across various social media platforms efficiently. With this product, you can centrally handle and respond to conversations about your brand through a unified inbox, giving you complete control over all interactions from one place.
What Is "Omniserve" in Lucidya?
In Lucidya, "Omniserve" refers to all the ways your audience interacts with your social channels, whether through direct messages, comments, or mentions. All interactions received on your connected social accounts are collected in the unified inbox, making it easier to manage and respond comprehensively.
What Does the Omniserve Product Offer?
1. Unified Inbox
The unified inbox gathers all incoming interactions from your followers across monitoring screens and connected channels into one place. This allows you to respond and engage seamlessly without switching between platforms.
2. Inbound Routing
This system lets you automatically route incoming Omniserves to the appropriate teams or individuals based on predefined conditions. You can distribute engagemetents Round Robin or Balance while setting Service Level Agreements (SLAs) to ensure timely responses.
3. AI Agent
The AI Agent is an innovative AI-powered tool that responds to interactions accurately and effectively 24/7. It provides a variety of customization options to meet your unique needs.
The AI Agent can be set up in just a few steps, including uploading knowledge sources such as Swagger files, text files, or links.
Once configured, the AI Agent operates instantly, ensuring continuous responses even outside business hours.
4. Publishing and Scheduling Posts
This product allows you to manage content publishing and scheduling across your channels, helping you organize communication campaigns more effectively.
5. Omniserve Analytics
The product offers comprehensive analytics on interaction performance across various channels. It evaluates the performance of teams, agents, and the AI Agent, helping you identify strengths and areas for improvement. These insights enable you to optimize your strategies and ensure high-quality service delivery.
Why Choose Lucidya's Omniserve Product?
Lucidya's Omniserve product empowers you to manage all aspects of communication with your audience efficiently and effortlessly. It helps you enhance their experience and foster stronger Omniserve with your brand consistently.