Looking to clarify a term in the Lucidya platform? This section answers the most common questions about the platform's key concepts.
What is the difference between monitors and dashboards?
Monitors collect conversations and content from online sources based on defined criteria — they are the foundation of data collection. Dashboards then visualize the insights derived from that data, helping teams track trends and analyze results.
What is sentiment analysis and how does it work?
Sentiment analysis is an automated process that classifies collected conversations as positive, negative, or neutral. This allows organizations to understand public perception and audience reactions toward their brand, campaigns, or any topic they are tracking.
What role does Luci play on the platform?
Luci is Lucidya's AI-powered assistant. It analyzes large volumes of conversation data and generates summaries of key insights, trends, and themes — helping teams absorb information and make decisions faster.
What is the difference between the inbox and monitors?
Monitors gather conversations from online sources for analysis and insight purposes. The inbox centralizes conversations and messages that require team review or a direct response, making it oriented toward managing active customer interactions.
What do profiles represent in Social Listening?
Profiles represent the authors or accounts that publish content collected through monitors. Profile insights help organizations identify who is participating in conversations and recognize the most influential voices in their space.
How do alerts help teams stay on top of changes?
Alerts notify users as soon as significant changes are detected in monitored conversations — such as sudden spikes in mentions or increases in negative sentiment — allowing teams to respond quickly before an issue escalates.
What is the difference between ticketing and the inbox?
The inbox centralizes incoming conversations and messages that require team review or a direct response in real time. Ticketing focuses on the structured tracking of customer issues from creation through resolution, capturing the full context of each issue and maintaining accountability across teams.
For more detail on any term, browse the product-specific articles available in the Help Center.