Set Up Two-Factor Authentication
After an administrator enables Two-Factor Authentication for all users (see How to Enable Two-Factor Authentication (2FA) for All Users for more info), all users will receive an email to enable 2FA for their account. When they try to log in, they'll see a prompt to set up 2FA.
To enable 2FA for the first time:
Log in to your Lucidya account.
You'll see "Two-factor authentication required." Click "Enable Now" to start setting up 2FA.
Choose your verification method:
Email Verification
SMS Verification (Paid Method)
Authenticator App
Select your preferred method and enter the OTP code you receive to activate 2FA.
2FA Verification Methods
You can set up your preferred 2FA method (Email, SMS, or Authenticator App) to add an additional security layer to your account and protect it from unauthorized access.
Method 1: Email Verification
To enable this method:
Log in to your Lucidya account with your email and password.
You'll see "Two-factor authentication required." Click "Enable Now" to begin setup.
Select "Email Verification" from the available options.
You'll receive an email with an OTP code to confirm your identity.
Copy the OTP code, paste it into the verification field, and click "Verify."
That's it! You've completed 2FA setup using Email Verification. For future logins, you'll receive an OTP code via email to access your account.
Method 2: SMS Verification (Paid)
To enable this method:
Log in to your Lucidya account with your email and password.
You'll see "Two-factor authentication required." Click "Enable Now" to begin setup.
Select "SMS Verification" from the available options.
First verification: You'll receive an email with an OTP code to confirm your identity.
Copy the OTP code, paste it into the verification field, and click "Verify."
Enter your phone number with the correct country code.
Second verification: You'll receive an SMS with an OTP code.
Enter the SMS OTP code and click "Verify."
That's it! You've completed 2FA setup using SMS Verification. For future logins, you'll receive an OTP code via SMS to access your account.
Method 3: Authenticator App
To enable this method:
Log in to your Lucidya account with your email and password.
When you see "Two-factor authentication required," click "Enable Now" to begin setup.
Select "Authenticator App" from the available options.
You'll receive an email with an OTP code to confirm your identity.
Copy the OTP code, paste it into the verification field, and click "Verify."
Open an authenticator app (Google Authenticator, Microsoft Authenticator, or any similar app) and scan the QR code displayed on screen.
Enter the OTP code from the app into the verification field and click "Verify."
βοΈ FAQs
π© What should I do if I don't receive the OTP code?
π© What should I do if I don't receive the OTP code?
If you don't receive the OTP code via email or SMS, check your spam or junk folder, or click "Resend." If you're using an authenticator app, make sure your device's time is synced correctly. If the issue persists, contact your administrator for assistance.
π« What happens if I lose access to my 2FA method?
π« What happens if I lose access to my 2FA method?
If you lose access to your 2FA method (e.g., lost phone, no access to email), contact your account administrator or customer success manager immediately. They can help you reset your 2FA settings so you can regain access to your account.
π¬ Is SMS Verification available for all users?
π¬ Is SMS Verification available for all users?
SMS Verification is a paid feature and may not be available to all users depending on your organization's subscription plan. Contact your administrator to check if this option is enabled for your account.
π± How secure is the Authenticator App method?
π± How secure is the Authenticator App method?
The Authenticator App method is highly secure as it generates time-based OTP codes that change every 30 seconds. This method doesn't rely on email or SMS, making it less vulnerable to interception attacks.
π Do I need to enter an OTP code every time I log in?
π Do I need to enter an OTP code every time I log in?
Yes, once 2FA is enabled, you'll need to enter an OTP code each time you log in to verify your identity. This adds an extra layer of security to protect your account from unauthorized access. However, if the administrator enables "Remember me," you can save your login session for 7 days before needing to log in again.